To access the Password Management System

• From a web browser, navigate to https://access.sgu.edu/.
• Enter your University credentials, click Login

Setting Password Responses (Password recovery)

Note: The first time that you access the Password Management site, you will be prompted to setup your recovery challenge questions and answers.

• Select the five questions that you would like to answer.
• Enter an answer for each of five security questions.
• Click Save Responses and confirm that the Successpage displays.

Note: If any of your answers do not meet the minimum-security requirements in length or content, you will be prompted to enter a more secure answer.

Main Menu

Options on Main Menu:

• Change Password – change your current password.
• Setup Password Responses – Setup your forgotten password responses.
• Account Information – Information about your password and password policies.
• Logout – Logout of the password self-service application.

Forgotten Password Link

Resetting your forgotten password:

• Click the Forgotten Password link at the bottom of the page.
• Enter your SGUe-mail address.
• Enter your last name.
• Click the Search
• Answer the three security questions that you are presented with.
• Once completed, click the Check Responses
• Enter a new password and confirm.
• You can now log into the system with the new password.
• If you have forgotten both your University password and your security challenge questions, please contact us at +1 473-439-2000, ext. 4444.